Returns and Refunds Policy
Thank you for shopping at ORLANTONE | The Story of Orlando Through Colors.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By phone number: 407-895-0029
By email: firstname.lastname@example.org
By visiting this page on our website: https://orlantone.com/contact/
Send the product with its original packing and the receipt or proof of purchase, to:
745 N. Magnolia Avenue
Orlando, FL 32803
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from ORLANTONE | The Story of Orlando Through Colors.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us: